Return Policy:Klein Steel Service Inc. is committed to ensuring you receive a quality, on-time product. If we make an error with your order, we will work to make it right, quickly and in the most customer-friendly way possible.
To initiate a return request, contact your Inside Sales Team Member either by phone or email within 15 business days of delivery of the material. If you do not know the name or contact information for your Inside Sales Team Member, phone 585-328-4000 and you will be directed to the proper person.
When you place an order with us, please ensure that the sizes, quantities, materials, packing and shipping requirements are correct. In addition, please retain your order confirmation for your records until your order is properly received at your facility.
If we made a mistake, we will work quickly to correct the error and:
• Identify the problem and expedite the correct material to you
• Remove the non-conforming material from your facility in a timely manner
• Adjust your account appropriately
If you ordered the wrong material, we understand. We will work with you to return the material and help you decide on the best replacement material for your needs:
• Stock Material can be returned if it is in original condition. In this case, the standard Klein Steel Restock Fee will be incurred and your account will be adjusted appropriately.
• Non Stock Material will be evaluated on a case-by-case basis.
• Processed Material that has been processed correctly cannot be returned; call us anyway—we want to know and may be able to assist you in correcting the problem.
All requests for return of material must be initiated within 15 business days of delivery of material.